Frequently Asked Questions
1. "HOW DO I ENTER A PRIZE DRAW?"
Simply choose the prize draw you want to enter, then purchase your ticket/s - remember, the more tickets you buy, the better your chances are of winning.
You can also enter any of our prize draws by post (more information here).
2. "WHEN ARE THE WINNERS CHOSEN?"
The winner of a prize draw will be randomly chosen, either:
- When all of the tickets have been allocated for that particular prize draw, or:
- If a prize draw has a closing date and time, shortly after that closing date and time has past (regardless of how many tickets have been allocated).
3. "HOW ARE THE WINNERS CHOSEN?"
A prize draw winner will be chosen (live on social media) when all of the tickets for that particular prize draw have been allocated (we use a random number generator to choose a winner). The date and time of the draw will be posted on our social media pages, so make sure that you like us on Facebook and follow us on Instagram to be kept up to speed. All winners will be notified by phone and/or email.
4. "CAN I BUY MORE THAN ONE TICKET PER PRIZE DRAW?"
Yes, you can buy more than one ticket per prize draw. However, in the interest of fairness, there is a maximum limit of 10% per person - i.e. if a prize draw has a maximum of 100 entries, you can purchase a maximum of 10 tickets.
5. "CAN I ENTER MORE THAN ONE PRIZE DRAW AT THE SAME TIME?"
Yes, you can enter as many prize draws as you like.
6. "IF I WIN, HOW DO I GET THE PRIZE?"
We will contact all of our lucky winners to arrange the delivery of their prize. We usually aim to post items within 3 business days, using a 48 hour courier service.
7. "IF I WIN, CAN I CHOOSE A DIFFERENT PRIZE?"
Each prize draw will have a specific prize which is not exchangeable (unless stated as an option within the prize draw).
8. "IF I WIN, DO I HAVE TO BE INVOLVED IN ANY MARKETING OR PUBLICITY ETC?"
We would hope that you would want to share your winning experience with everyone, and allow us to share your photos/videos on our website and social media pages. However this is not compulsory, and we would respect your request for privacy if you so wish. In the interest of transparency, winners names and their town/city of residence are always shown on our website and/or our social media pages.
9. "WHO IS BEHIND GRAFFLE TICKETS?"
My name is Andy Morgan, I'm a professional musician with over 35 years experience. My aim is to get more great instruments in the hands of as many people as possible. Find out more about us here.